OH-Clarity-0057

Description

When the user encounters OH-Clarity-0057, then following error message will appear: OH-Clarity-0057: Error occurred while getting 'o_ohLastUpdate' for entity. 'o_ohLastUpdate' attribute is not properly configured in end system as expected. configure 'o_ohLastUpdate' field as per given in "Custom Field Configuration" section of Clarity system in Product Guide.

Cause

When Clarity system is as target end point, the cause of this issue is that OpsHub Integration Manager is not able to access field with 'o_ohLastUpdate' API attribute Id or 'o_ohLastUpdate' is not configured for an entity.

Solution

OpsHub Integration Manager's prerequisite is to configure a custom field with API attribute Id with 'o_ohLastUpdate' for an entity which needs to synchronize. The user can refer to Prerequisites > Custom Field Configuration.