OH-Connector-06201
Description
When you encounter 'OpsHub-020404' or 'OH-Connector-06201', then the following message appears respectively:
OH-Connector-06201 : The target entity corresponding to the source entity '` will be created with all source data as the source entity's scope has been updated. Please note this error is thrown temporarily for creating a new entity in the target with all the source data. It will be resolved automatically. If a 0 value is set for the "Maximum Retry Count" in the advanced configuration of the integration, then this failure needs to be retried manually to resolve it; Additionally, if "New Event" has been selected in the "Sync" advance configuration of the integration, then this configuration needs to be updated to "Both (Failed and New Events)" to resolve this error.
OpsHub-020404 : Processing blocked for the entity with the id
<Entity Id>because of the entity's creation due to scope change in the source entity is under process.
Cause
When the "Entity type" and/or "Project" of the entity are changed in the source system, the target system does not support the changes in the "Entity type" and/or "Project", and comments are mapped in the mapping. OpsHub Integration Manager requires some processing on the comments, which was synced earlier by OpsHub Integration Manager via older "Entity type" and/or "Project"'s integration, which causes this failure temporarily.
Solution
This failure will be resolved automatically with the default integration advanced configuration.
The following actions will be required if the advanced integration configuration is not set to default values:
If "New Event" has been selected in the "Sync" advance configuration of the integration in which this failure has occurred, then this configuration needs to be updated to "Both (Failed and New Events)".
If 0 value is set for the "Maximum Retry Count" in the advanced integration configuration, this failure must be manually retried to resolve it.
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