OH-Jama-0041

Description

When you encounter error OH-Jama-0041, then following error message will appear: OH-Jama-0041: Error occurred while executing the request URL: <URL> and server response is: <server response>. Provided username or password for Jama system are invalid or you do not have enough permissions. Please check and provide correct credential or verify access level.

Cause

Probable causes for this issue are:

• Either username, password or both provided for Jama system configuration in OpsHub Integration Manager is incorrect.

• User doesn't have required privileges in Jama for making this particular REST API request.

Solution

• To check whether the username or password provided in system configuration is correct or not, perform these steps:

  1. Login with the same username and password through the Jama UI.

  2. If the login was not possible through Jama UI, please check with your administrator for correct credentials.

• For checking whether the user has required privileges/sufficient permission(s), please check whether these prerequisites are followed: Prerequisites for synchronize user in Jama