OH-Jama-0103

Description

When you encounter error OH-Jama-0103, then following error message will appear:

OH-Jama-0103: Error occurred while updating entity in Jama. Child Item Type field can't be updated.

Cause

Probable cause for this issue is:

• For creating a Set in Jama, Child Item Type field must be present.

• Once a Set gets created in Jama with a specific Child Item Type, the child item type can't be modified through the Jama API.

• With respect to the above end system behavior, when any update comes on Set entity field Child Item Type, OpsHub Integration Manager will raise this error.

Solution

Set "Sync When?" settings for the "Child Item Type" field to "Create":

• Set the "Child Item Type" field to be mapped for the Create event only.

• To do this, skip update synchronization on the "Child Item Type" field by selecting the "Create" option under the "Sync When?" setting in the field mapping.

• For more information on the "Sync When?" setting, refer to the document Advance Settings Sync When?