How to reduce the issue of this overloading on Jira On-Premise server?

Description

Jira On-Premise Server is overloaded with REST API request from sync user. How to reduce the issue of this overloading on Jira On-Premise server?

Solution

For Cookie-Based Authentication, it does less number of internal API calls. For knowing the difference between Basic Authentication and Cookie-Based Authentication and to know how to enable Cookie-Based Authentication, refer: Which authentication modes for Jira On-Premise instance are supported for synchronization?

If Cookie-Based Authentication is enabled and if Jira Server is still getting overloaded with REST API request from sync user, then contact our support portal for further guidance.