> For the complete documentation index, see [llms.txt](https://docs.opshub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.opshub.com/v7.226/help-center-index/faqs/servicenow-faqs/criteria-config-snow.md). # How to synchronize entities which meets specific condition in ServiceNow? ### Description This describes how subset of entities can be synchronized based on certain criteria/condition. ### Solution Criteria Configuration helps in integration of subset of entities based on pre-defined conditions. For example, you can specify that only the incidents/problems with high priority are to be synchronized. For steps on how to configure criteria, please refer [Criteria Configuration](/v7.226/integrate/configure-integrations/integration-configuration.md#criteria-configuration). For the syntax of criteria query, please refer [ServiceNow Criteria Configuration](/v7.226/connectors/servicenow.md#criteria-configuration). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.opshub.com/v7.226/help-center-index/faqs/servicenow-faqs/criteria-config-snow.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.