> For the complete documentation index, see [llms.txt](https://docs.opshub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.opshub.com/v7.237/help-center-index/troubleshooting-index/errors-index/jira-error-solutions/oh-jira-0323.md).

# OH-JIRA-0323

### Description

When you encounter error OH-JIRA-0323, then following error message will appear: **OH-JIRA-0323**: Error occurred while logging-in in Jira. JSON response: `{"errorMessages":["Login failed"],"errors":{}}`

### Cause

One of probable reason could be that the username or password provided in Jira's system configuration is not correct.

### Solution

1. To check whether the username or password is correct or not, perform these steps:\
   a. Try logging-in with the same username and password through the Jira UI.\
   b. If the login was not possible through Jira UI, please check with your administrator for the correct credentials.


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