How to handle synchronization of a synced entity deleted from destination System?

Description

Integration is configured from system A to system B. User had created an entity in system A that got created in system B through OpsHub Integration Manager. Now user is doing some update on the entity in system A whereas another user had already deleted that entity from system B. In such cases, what will OpsHub Integration Managerdo for this update event which came from System A?

Solution

When there is an event on deleted target entity, by default OpsHub Integration Managerwill generate a failure.

To resolve this failure, given below are a few appropriate options:

1. Recreate the deleted entity on system B.

2. Skip the update made on respective source entity of system A.

3. Create a failure. This is a default option. Identify such failures in OpsHub Integration Managerand then delete the failures manually. To manage failure, refer Manage Integration Failures. Please make a note that once you delete such failure from OpsHub Integration Manager, if any update comes on system A after some time, then it will again generate a failure.

For more information on how to configure above options settings, refer Integration Configuration – Action on Entity Deleted in Target.