An excessive number of EA connections causes slowness in the system and high RAM usage

Description

• Too many open connections observed when OpsHubEAWindowsService is running as console application and OpsHubEAWindowsService is forced closed using cancel button.

• Observations:

  • High RAM consumption

  • Slowness in the system because of too many EA connections remaining open.

Cause

• This happens when the OpsHubEAWindowsService is being launched via console application and it has been forcibly closed using the cancel button.

Solution

• Stop the OpsHubEAWindowsService (Recommend to close by pressing enter key).

• Press Windows + R to open the Run Dialog.

• Type 'taskmgr' and click OK to open Task Manager.

• In the 'Background processes' section locate 'Enterprise Architect - UML Development Tool' processes.

• Right click on each process and select 'End task' to terminate it and release the resource.

Note: To release all the connections properly when closing OpsHubEAWindowsService, we recommend to close OpsHubEAWindowsService using Enter key. Refer to Setting up OpsHubEAWindowsService