OH-ServiceNow-1017

Description

OH-ServiceNow-1017: Failed to load look-up values for selected field <field_name> because neither Name nor Number attributes are found in the referenced entity <referenced_entity>.

Cause

Referenced table of field <field_name> does not contain the fields Name or Number. Or due to ACL restriction, the referenced table is not accessible.

Solution

• Give required permission to Sync User so that reference table <table_name> of field <field_name> is accessible.

• Do advance mapping configuration for this field if neither Name nor Number attribute are not found in referenced entity.

For details on Synchronizing reference field, please refer Syncing reference fields