Configure Socket Timeout

• Socket Timeout is the amount of time for which OpsHub Integration Manager will wait for an API response after making an API request.

• Sometimes, the end systems do not respond within the predefined time period, which cause SocketTimeoutException failure in the sync. In such cases, it is recommended to update the socket timeout parameter in OpsHub Integration Manager.

  • OpsHub Integration Manager is by default deployed with socket timeout set to 30 minutes. However, if the above mentioned failure is observed in the sync, to change the value of the socket timeout parameter, refer to the section below.

How to Configure Socket Timeout

1. From services.ms, stop the 'OpsHub Server Service'.

2. Open the command prompt with administrator privileges.

   1. Navigate to "<code class="expression">space.vars.SITENAME</code> Installation Path>/OpsHubServer/bin" directory.

   2. Run unregisterservice.bat, to remove the 'OpsHub Server Service'.

3. If user wants to configure the socket timeout for OpsHubTFSService:

   1. From Windows Explorer, go to "<code class="expression">space.vars.SITENAME</code> Installation Path>/OpsHub_Resources/config" and open TFSProperty.properties.sample file using any text editor. In this file, there will be default socket timeout settings for the OpsHubTFSService as serviceRequestTimeOutInMinutes=1440.

   2. The format for socket timeout parameter is serviceRequestTimeOutInMinutes=<Timeout in minutes>.

   3. Update TFSProperty.properties.sample file based on the required parameters and click Save.

4. If user wants to configure the socket timeout for any supported systems of OpsHub [except OpsHubTFSService]:

   1. From Windows Explorer, go to "<code class="expression">space.vars.SITENAME</code> Installation Path>/AppData/OpsHubData" directory and open OIM_Config.properties file using any text editor. In this file, there will be default socket timeout settings for the server as http.socket.timeout=1800000.

   2. The format for socket timeout parameter is, http.socket.timeout=<Timeout in milliseconds>.

   3. Update OIM_Config.properties file based on the required parameters and click Save.

5. Switch back to the previously opened command prompt in step #3. If it is closed, you can reopen it with administrator privileges and navigate to "<code class="expression">space.vars.SITENAME</code> Installation Path>/OpsHubServer/bin" directory.

   1. Run registerservice.bat, to register the 'OpsHub Server Service'.

6. From services.ms, start the 'Opshub Server Service'.