OpsHub-020401
Description
When you encounter OpsHub-020401, then the following message appears:
OpsHub-020401 : Processing blocked for the entity with the id <Entity Id> because some other integration is processing the event sync for this entity.
Cause
When a single entity is synchronized via multiple integrations at the same time due to "Entity type" and/or "Project" change or single "Entity type" and/or "Project" to multiple "Entity types" and/or "Projects" configuration, the integration which has fetched the changes on the entity from the source system at first will process the synchronization. Other integration will have a failure with this error code, which will block the processing of the entity temporarily.
OpsHub Integration Manager temporarily blocks this processing for data consistency.
For example, if integration 1 from system A[Bug] to system B[Defect] had started synchronization and performed a partial update in system B. Meanwhile, the entity type is updated from "Bug" to "Story" in system A. Hence, the other integration from system A[Story] to system B[Requirement] will synchronize the same entity simultaneously. If OpsHub Integration Manager allows this synchronization, the end result might be inconsistent.
Solution
This failure will be resolved automatically with the default integration advanced configuration.
The following actions will be required if the advanced integration configuration is not set to default values:
If "New Event" has been selected in the "Sync" advance configuration of the integration in which this failure has occurred, then this configuration needs to be updated to "Both (Failed and New Events)".
If 0 value is set for the "Maximum Retry Count" in the advanced integration configuration, this failure must be manually retried to resolve it.
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