FogBugz
Prerequisites
User privileges
Create one user of FogBugz of type 'Normal' and set User Time Zone, dedicated to OpsHub Integration Manager. User should do any operations from FogBugz's user interface.
For adding user and setting time zone in FogBugz, refer Add User section in appendix.
Ensure the user's time zone is set to UTC (also known as Coordinated Universal Time). Refer Set User Time Zone for details.
If you are not using SAAS instance of FogBugz, you might need to import SSL certificate to the server. To know how to import certificate, refer Import HTTPS Certificate To Server page.
System Configuration
Before you continue to the integration, you must first configure FogBugz. Click System Configuration to learn the step-by-step process to configure a system. Refer the screenshot given below for reference.
For checking version and api_key, refer How to get API URL and Version? section in appendix.
If the system is deployed on HTTPS and a self-signed certificate is used, then you will have to import the SSL Certificate to be able to access the system from OpsHub Integration Manager. Click Import SSL Certificates to learn how to import SSL certificate.
Mapping Configuration
Map the fields between FogBugz and the other system to be integrated to ensure that the data between both the systems synchronizes correctly. Click Mapping Configuration to learn the step-by-step process to configure mapping between the systems.
Integration Configuration
In this step, set a time to synchronize data between FogBugz and the other system to be integrated. Also, define parameters and conditions, if any, for integration. Click Integration Configuration to learn the step-by-step process to configure integration between two systems.
Criteria Configuration
For System Fields:
Refer http://fogbugz.stackexchange.com/questions/4399/and and navigate to 'Axes for searching cases'. Now, find the name of the field on which you want to configure the criteria.
Put the name of the field, then put a colon (:) and the value of that field, for example
Status:Active.
For Custom Fields:
Refer http://help.fogcreek.com/7747/custom-fields-track-your-own-case-attributes and navigate to 'Searching Custom Fields'.
For Custom Field and CustomValue, query should start with the custom field's name followed by a colon and the custom value, for example
CustomxField: "CustomValue".
Click Create Custom Fields to learn how to create custom fields.
Appendix
Add user
Login to FogBugz server.
Click on Admin on the right top corner and select Users.
Click on Add New User Account.
Click on Add New User Account.
Set User Time Zone
Log into FogBugz server.
Click Admin tab on the top-right corner and select Users.
Select the user from the user list. Click Edit.
Set Time Zone to: (UTC) Coordinated Universal Time.
Create Custom Fields
Login to FogBugz server.
Click on Admin menu.
Select Plugins from menu.
Check if Custom Fields is enabled, if it is enabled, click on 'edit' symbol.
Click Add New Custom Field.
How to get API URL and Version?
Go to http://fogbugz.stackexchange.com/fogbugz-xml-api and see Checking the API version and location.
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